Staff Technical Marketing Engineer at Twilio Full Time

See yourself at Twilio

Join the team as Twilio’s next Staff Technical Marketing Engineer on Twilio’s Emerging Technology and Innovation (ETI) team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to represent the Emerging Technology & Innovation (ETI) team with our developer and customer community, articulate our team’s work and amplify our message, and contribute to our team’s research and development as a voice of the developer.

Twilio’s Emerging Technology and Innovation (ETI) team explores the future of customer engagement by researching and experimenting with artificial intelligence and other cutting edge technology. We dream big, believe in rapid prototyping to test our ideas, work closely and iteratively with customers and developers, and share what we learn with the Twilio community.

We are seeking a strong storyteller who deeply understands developers, and can help us articulate, amplify and contribute to our research. One of our team’s core principles is developer and customer obsession. This person would help us live that principle by immersing within the developer community as an ambassador for ETI, and helping get the ETI team’s work in the hands of developers in creative ways. This person would be deeply embedded within the ETI work and will partner closely with our product and engineering teams to help us get our ideas out into the world and gather hands-on feedback. These signals will directly impact the trajectory of our team’s work. This person would also contribute their own research and provide a point of view on how the developer experience within customer engagement will evolve with emerging technologies.

We want someone who loves working cross-functionally and establishing connective tissue both internally and externally. You will collaborate closely with internal stakeholders including our amazing team of developer evangelists, marketing partners, research and product teams, and other stakeholders. The ETI team is a small group of builders and we often wear many hats. We are seeking someone who is excited to envision the future with us and make developers a core part of the ETI team’s exploration.

Responsibilities

In this role, you’ll:

• Craft positioning, messaging and a differentiated narrative that resonates with developers and customers about ETI’s portfolio of work.
• Create content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques, including but not limited to Twilio, that makes them better at their craft.
• Drive your own research and points of view on the developer experience surrounding ETI’s work, serving as a core developer voice on the team to champion and influence DX within ETI.
• Collaborate closely with product management, engineering, and other partners to develop effective go-to-market strategies and product positioning
• Create experiences around the ETI’s portfolio of research and prototypes that inspire developers to build amazing things on the Twilio platform and unlock the future of customer engagement. This could include in-person and virtual customer events like hackathons, live streams, and more.
• Be responsible for effectively communicating project plans, progress, and outcomes to stakeholders at all levels.
• Envision and execute our innovation brand, partnering with everyone on the ETI team including engineering, product and design, as well as cross functionally with our Developer Network team, marketing partners, product counterparts, and other internal stakeholders.
• Act as an ambassador for the Twilio ETI team to the developer community, and attend, sponsor, and sometimes speak at in-person events, particularly focused on emerging technologies like artificial intelligence.
• Ability to drive projects forward independently from inception to completion. This includes outlining key milestones and ensuring they are met within the established deadlines.
• Help oversee our marketing investment to ensure strong impact and ROI. You will also collaborate on creating internal content to help enable and equip Twilions at large to speak about our work.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of overall experience with at least 3 years in technical product marketing or Developer relations
• A strong sense of curiosity both in emerging technology and understanding users
• Strong verbal and written communication skills, and are comfortable with public speaking
• A keen understanding of the product marketing lifecycle
• Web development experience and understanding of the basics of the HTTP request and response cycle.
• Experience writing in JavaScript/Node.js and Python to have opinions on the different web frameworks of a specific programming language, or even across multiple programming languages
• Skilled at balancing urgent short term needs with strategic long term priorities.
• Can thrive in a fast paced and constantly evolving environment.

Desired:

• Have preferred familiarity with the US developer and industry landscape, including enterprise and startup communities
• Have familiarity with, or hunger to dive into, the rapidly evolving AI landscape and community

Location

This role will be remotely based in the San Francisco Bay Area.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other.

Approximately 20% of travel is anticipated for developer meetups and events (mostly based in San Francisco); you may also be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,440 – $186,800.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,240.00  – $197,800
• Based in the San Francisco Bay area, California: $175,840.00  – $219,800.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.