Log In
Sign Up
Human Resources
Workforce Management Analyst at American Express Global Business Travel Full Time
Responsibilities:
- Manage schedules and mailboxes.
- Process schedule exceptions and overtime.
- Achieve service level and efficiency goals.
- Monitor real-time queues and make skilling changes.
- Ensure team health and safety.
Requirements:
- Bilingual English-Spanish.
- 2+ years call center experience.
- Proficiency in IEX and Avaya CMS.
- Strong Excel skills.
- Flexible working hours.
Benefits:
- Flexible benefits tailored to each country.
- Travel perks and global tuition assistance.
- Inclusion groups for connecting with colleagues.
- Wellbeing resources for mental and emotional health.
