***EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP.

Role Description: 

We are seeking a UX Researcher & Strategist to lead new and existing discovery and framing efforts for the Defense Unicorns Navy team. This Unicorn would be responsible for conducting in-person and virtual design sprints across multiple stakeholders, assisting Unicorn Product Managers with value stream mapping and visual diagrams, as well as creating user personas and user scenarios, and would mentor and uplevel design practices across the company including helping Delivery Product Managers develop and facilitate design-related activities.

Responsibilities: 

•  In-person and virtual design sprints across multiple stakeholders
• On-site and virtual user interviews and “gemba walks” for internal and external teams
• User journey mapping reflecting both internal and external teams
• Assisting Unicorn Product Managers with value stream mapping and visual diagrams
• Assisting Unicorn Product Managers in creating user personas and user scenarios
• Develop a deep understanding of DevSecOps workflow and be able to communicate the flow to internal and external stakeholders.
• Map out developer experience from development to production to identify and translate user needs into actionable improvements.
• Create user flows to represent how our suite of tools integrates and interact with external requirements to influence internal prioritization and provide feature requests/bug fixes to Unicorn product teams.
• Create and maintain user personas used within Navy delivery, and inform user personas for Defense Unicorns across Product and Growth teams.
• Cultivate empathy for end-users across Navy Delivery teams, wider Unicorn teams, & stakeholders.
• Mentor and uplevel design practices across the company including helping delivery product managers develop and facilitate design-related activities

Some projects you could be working on:

• End-user and intermediate-user feedback in staging/production environments for mission-specific applications
• Your App Your Environment (YAYE) – taking mission applications from development to production
• Using Software Factory (SWF) to accelerate mission app development – supporting the building, testing, scanning, and delivery of mission applications
• Using LeapFrog AI (LFAI) to accelerate submarine maintenance – enabling generative AI capabilities for mission heroes

Travel Expectations/Requirements: 15-25%

The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. 

Preferred Experience and Qualifications:

• 4 years experience working on complex, technical or enterprise level software solutions.
• Experience working on developer tools, SAAS products, open-source software, or developer platforms.
• Experience leading qualitative and quantitative user research for full product lifecycle.
• Demonstrated success leading user engagements fully remote (ex., User interviews, usability testing, design workshops).
• Experience collaborating with developers to design and build complex products that delight the user.
• Has a professional portfolio demonstrating a breadth of design processes, overall solutions, and impact to be reviewed during the hiring process.
• Experience identifying areas of risk and designing research experiments to validate assumptions and guide delivery direction.
• Experience creating low fidelity and high fidelity UI flows
• Experience using design software such as Figma
• Experience using UX research software such as Maze or Userbit
• Ability to work independently to explore concepts from beginning to end, yet also craves healthy feedback loops with your ideas.
• Enjoys tackling ambiguous problems and shaping them into clear goals
• Generative and enjoy coming up with novel but simple solutions
• Interested in the technology under the hood that enables secure software delivery
• Ability to communicate effectively both in written and visual formats.
• Passion for our mission-focused organizations who need secure software & capabilities.
• Enjoys collaborating closely with multiple teams and have empathy for developer experience