Strategic Client Success Manager (Fixed-Term Contract) at Headspace Temporary

About the Strategic Client Success Manager at Headspace:

In this role, you will be motivated to transform mental healthcare and to improve the health and happiness of the world by leading our B2B client relationships to bring Headspace’s mental healthcare system as a benefit to employer groups. 

You will function as the lead for the most strategic Headspace clients; convey and claim Headspace’s value; build strong, referenceable relationships with Headspace’s clients, all while understanding Headspace customers’ business needs and helping them succeed.

This is a 6-month fixed term contract with potential to extend. 

What you will do:

• Build impactful & strategic relationships and thoughtfully lead the strategic enterprise segment, helping to identify areas of opportunity and growth.
• Work as an Account Director leading efforts across your book of business, designing account strategies and planning work  with cross-functional partners and overseeing the day-to-day programming and account management.
• Triage/navigate client inquiries about Headspace’s service, troubleshooting issues for clients, finding opportunities to support our clients..
• Work closely with other internal departments in support of clients
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
• Provide monthly, quarterly and annual reporting to clients, and internal reporting on key account status and revenue projections.
• Deliver product demonstrations, support during onboarding, and provide education and training presentations to clients (online and occasionally in-person).
• Successfully manage and execute client renewals.
• Organise and support employer wellbeing fairs for our Clients
• Meet quarterly with clients (travel required, 10-20%)

What you will bring:

Required Skills:

• 5+ years of client-facing experience with organisation with over 5000 Employees and Contracts in excess of £200k in Annual recurring revenue); with total ownerships of the client relationship
• Experience delivering metric-based reporting
• Confident, self-starter (willing to ‘jump in’ to the role and its duties)
• Comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment)
• Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)

Preferred Skills:

• Benefits, Health care, EAP and Wellbeing experience

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company’s benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice