Strategic Account Executive, Client Success at Collective Health Full Time

Duties/Responsibilities:

• Become a primary relationship owner and trusted advisor to your clients.
• Develop a deep understanding of client goals and objectives and advocate for them with key stakeholders.
• Articulate Collective Health’s differentiated value proposition with minimal reliance upon subject matter experts.
• Help present the benefit and value that Collective Health brings to your client’s organization through regular meetings, onsite visits, and quarterly business reviews.
• Seek ways to continuously improve overall client satisfaction and drive up NPS scores.
• Own development and execution of retention and growth strategies, working closely with the Account Director and ELT.
• Demonstrate data-driven solutions and link results to clients’ key priorities and objectives.
• Oversee Account Manager activities, including coordination of learning opportunities and insights across the team.
• Build client relationships that will lead to long-term partnerships.
• Represent the voice of our client internally to help identify and prioritize enhancements to the client experience.
• Partner closely with your Client Support team to service our clients day-to-day and resolve any issues that may come up.
• Maintain view of the full client journey and be able to summarize themes, trends, and strategic responses for leaders and stakeholders.
• Assist in monitoring and tracking all client SLAs to report risks to leadership.

Requirements:

• Associates or Bachelor’s degree in any discipline (or work experience equivalent).
• 8+ years experience in client success/client engagement or account management-related role.
• Experience in employee benefits, health insurance, and/or healthcare.
• Professional experience working at a consulting firm, carrier/TPA, healthcare provider, digital health partner, and/or related field.
• Deep knowledge of self-insured medical, Rx, dental, and vision plans, financial analysis, account management, and health plan operations.
• Customer-focused ability to exceed customer expectations with a strong focus on customer delivery and thinking in new and innovative ways.
• Excellent client relationship management and rapport-building skills.
• Ability to analyze and interpret data to support client strategy and ongoing initiatives.
• Strong persuasion skills and expert communicator to articulate a compelling story and manage difficult conversations.
• Ability to work autonomously and at a rapid pace within a changing environment.
• Demonstrated ability to develop strong working relationships and ensure healthy long-term partnerships.
• Travel up to 20% may be required.

Benefits:

• Competitive pay range depending on geographic location and qualifications.
• Eligibility for stock options.
• Benefits like health insurance, 401k, and paid time off.
• Equal opportunity employer valuing diversity.
• Commitment to providing support for candidates requiring reasonable accommodation during the interview process.