Brief
The Amazon Connect Developer will be a crucial member of the Development Team, responsible for supporting our client internally. This is a key role in designing, developing, and implementing Amazon Connect solutions that improve our customer support operations.
Client Details
Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.
Responsibilities
Design and develop Amazon Connect contact center solutions to meet specific business needs.
Integrate Amazon Connect with other AWS services (e.g., Lambda, CloudWatch, S3) to create a comprehensive customer support platform.
Troubleshoot and resolve technical issues related to Amazon Connect.
Analyze and optimize contact center performance to ensure efficiency and scalability.
Develop and maintain documentation for Amazon Connect configurations and processes.
Stay up-to-date with the latest Amazon Connect features and best practices.
Qualifications
3+ years of experience with Amazon Connect or similar contact center platforms (CCaaS)
Proficiency in AWS cloud technologies, including experience with Lambda, CloudWatch, and S3
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Experience with Contact Center best practices and industry standards
AWS certifications (e.g., Solutions Architect, Developer, SysOps Administrator)
Experience with scripting languages (e.g., Python, JavaScript)
AWS Certified Developer – Associate.
AWS Certified Solutions Architect – Associate.
AWS Certified SysOps Administrator – Associate.
Amazon Connect-related training or certifications.
Bachelor’s Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.
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