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Customer Support / Technology and IT

Senior Support Engineer at Railroad19 Full Time

We are actively hiring a Senior Support Engineer at Railroad19, Inc., with experience in Java or similar programming languages, AWS, and SQL/Postgres. The candidate will be a technical resource for the development of clean and maintainable code.

ABOUT US:

    • We are a U.S. Based All-Remote Company.  We pride ourselves on developing customized software solutions and software development services.  Our team is not just a team, but a specialized group of developers and architects who are committed to leading the industry. This is our unique company culture, and it’s what sets Railroad19 apart.  When you join us, you become part of a company that values your work and provides you with the tools you need to succeed. We are headquartered in (upstate New York) Saratoga Springs, New York, but we are a distributed team of remote developers exclusively in the US. 
    • At Railroad19, we believe in providing competitive compensation with excellent benefits. We offer Medical/Dental/Vision/401k/ and Paid Time Off. But it’s not just about the perks, it’s about the culture. We have a great corporate culture that values teamwork, innovation, and personal growth.
    • The role is 100% remote – U.S. located, only full-time (NO- contractors, Corp-to-Corp or 1099).  

Core Responsibilities:

    • Understand our client’s fast-moving business requirements.
    • Investigate & troubleshoot appropriate solutions with multiple stakeholders.
    • Deploy updated code to development, Quality Assurance, and Product environments through Gitlab Pipelines and SQL scripts in DBeaver
    • Fix bugs or add features in the Java codebase for a plan.
    • Write and update SQL validation queries for data validation between several projects.
    • Participate in deployment release planning and production releases for bug fixes.
    • Improve current reporting processes to automate and streamline current functionality where possible.
    • Improve current processes to optimize database SQL queries and stored procedures.
    • Triage, investigate, and troubleshoot incoming errors from various data streams including Kafka streams, Oracle Golden Gate streams, OnPrem SQL stored procedure jobs and validations, Postgres stored procedure jobs and validations, and Lambda functions (Java and Python)
    • Examine various codebases and SQL queries to determine how and why a certain error was thrown for a particular data point.
    • Identify impacted data from an error and provide suggestions to the team for short-term and long-term fixes for data.
    • Execute short-term and long-term fixes as needed including executing SQL statements, updating codebases, and deploying.
    • Write detailed analysis reports including root causes, short-term fixes, and long-term fixes
    • Document incoming errors in Excel and ShareFile including all supporting documents (written analysis, Pivotal Tracker tickets, emails, screenshots of database states, JSON objects, etc.)
    • Create Pivotal Tracker tickets for new errors and ensure those are properly IPMed during weekly Tech meeting.
    • Answer team member questions about various aspects of the data pipeline.
    • Manage and track multiple errors daily, ensuring efficient and timely resolution of those errors.
    • Available for support of triaging errors and fixing errors

Skills & Experience:

    • Familiarity with Java or similar programming language
    • Familiarity with AWS Cloudwatch, AWS S3, AWS ECS, AWS SQS, AWS Lambda, Docker, Kafka, Jenkins, Gitlab, GitHub
    • Expert with SQL/Postgres
    • Demonstrates willingness to learn new technologies and takes pride in delivering working software.
    • Excellent oral and written communication skills
    • Experience participating on an agile team.
    • Is self-directed and can effectively contribute with little supervision.
    • Bachelor’s or master’s degree in computer science, computer engineering, or other technical discipline; or equivalent work experience is preferred
$110,000 – $135,000 biweekly
The position is commensurate of experience
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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