Senior Sales Operations Specialist at Unbounce Full Time

About the Role:

Unbounce has a great opportunity for a Senior Sales Operations Specialist as part of our Revenue Operations Team. As a strategic partner to leaders in Sales, CS, Marketing and Finance, you will be focused on our Self-Serve and Assisted customer audience and be responsible for the data, tooling and processes related to all things acquisition and retention for sales – Self-Serve and Assisted customers, including: new logo sales, partnerships, renewals, and expansion sales.

In partnership with the rest of the Rev Ops team, this role is responsible for organizational insight into the performance and efficiency of our Self-Serve and Assisted sales and retention teams. As a builder, you’ll deliver lean, scalable systems for executing and measuring sales processes and performance. As an analyst, we’ll depend on you to identify emerging trends and measure impacts to the business.

The ideal candidate will be excited by the opportunity to lay strong foundations and has a vision for operational excellence. You’re a self-starter with a solutions mindset, and you have a track record of identifying problems as well as solving them. As a senior member of our team, you lead by example through exceptional project management, stakeholder collaboration, and supporting GTM leadership through strategic planning and initiatives.

What you’ll be doing: 

• Maintain Sales and CSM tools (especially Salesforce, but also Outreach, Dooly, Google Analytics, Tableau, Madkudu, and more) including setup and implementation, user management, technical troubleshooting, integrations, data and reporting
• Design, build, and maintain the sales and renewals processes in Salesforce, including tracking, reporting, automations, workflows, and internal/external SLAs
• Collaborate with GTM leadership on forecasting, planning, pricing, and quota and compensation models, and align processes and reporting with stakeholders in Finance. This includes defining and reporting on progress against the KPI’s needed to manage a healthy SaaS sales function
• Deliver analyses and performance summaries on a regular cadence, keeping the organization informed on progress and making data-informed recommendations
• Provide relevant training and enablement to sales and CS end users on processes and tooling
• Enable stakeholders in Sales and CS  with self-serve resources whenever possible, such as: reporting and dashboarding, list segmentation, and pipeline forecasts
• Maintain data flows and hygiene across various systems (eg. warehouse, CRM, Segment.io). In collaboration with the rest of Rev Ops and Data, we own the critical plumbing of the business
• Create and maintain reporting that supports sales and retention initiatives. Provide ad hoc analysis and recommendations on performance and initiatives

A little bit about you:  

• You have a theoretical and practical understanding of B2B sales and retention concepts and – most importantly – how to execute and measure them
• You’re a systems thinker and data nerd – you understand how data, tools, and business objectives intersect, and you love being the one to put it all together. You have a keen eye for detail.
• You have exceptional communication skills and are a delight to work with. You can thrive in a hybrid remote workplace
• Proficient with data analysis, forecasting, workforce planning, and modeling
• 5+ years of experience in a sales ops role or equivalent. Startup or SaaS experience preferred
• 5+ years experience as a Salesforce Admin, including reporting, list segmentation, field management, and integrations. Admin certification is a major asset
• Familiarity with marketing software and lead gen systems, and how they integrate with and impact the sales stack
• Intermediate skills with Google Sheets or Excel (e.g. vlookup, index/match, pivot-tables, etc.)

Share our values: 

• Courage
• Ambition
• Being Real
• Empathy
• Diversity

What’s in it for you:

💵 Compensation range

• $85,613 – $95,000

🤝 Flexibility and time off

• A digital-first, distributed working model with flexible hours — for this role, we will consider all applications from those based in Canada*, with the option to work from our Vancouver office
• 20 vacation days**
• Holiday Closure:  December 25th – January 1st
• One paid day off on your birthday
• One paid volunteer day per year

🩺 Health and wellness

• A comprehensive benefits package including medical, dental, vision, and generous mental health support options – all available on day 1
• 12 personal wellness days
• $500 health and wellness allowance**
• Parental leave and planned reintegration program

🎓 Growth

• Org-wide and employee-led DEI and growth initiatives
• Professional development time and budget

🌟 More perks!

• One-time work-from-home allowance – $500
• Annual work-from-home allowance after your 1st year – $250
• An annual allowance of $1,000 that you can choose to use towards your vacation, or put toward your RRSP contribution**

* Please note that we currently do not have a legal entity set up to operate as an employer of record in Quebec. We thank you for your consideration but we are unable to accept candidates from Quebec at this time.

** These amounts will be prorated based on your start date.