Responsibilities

Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction
Build effective partnerships with other internal teams to move project through all phases of the development process
Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies
Establish baseline requirements and manage change control throughout the development process
Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform
Manage ongoing reporting of project health and profitability to internal and external stakeholders
Conduct end- user training

Education

Bachelor’s degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly
1-2 years’ experience in the life science industry
Previous experience working in a fast-paced, entrepreneurial environment preferred
Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus
Familiarity using SQL a plus

Verbal and Written fluency in French (C1/C2 levels).
Attention to detail and quality orientation
Capable of following protocols and processes
Strong customer service orientation
Ability to maintain positive rapport with diverse array of colleagues and clients
Able to work on multiple assignments with standard levels of supervision
Ability to learn and apply new skills quickly
Adaptability/flexibility in a changeable, fast-paced environment
Excellent verbal communication skills
Solid written communication, including the ability to effectively document technical information
Capable of working well in a team environment
Good computer skills, including proficiency in MS Office