Job Title: Senior Customer Success Manager
Location: Remote. Central or Eastern Time Zone preferred as the incumbent of this role will be responsible for supporting both domestic and international customers.
About Kaseware:
Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer. Being a small business, it is all hands-on deck. Our close-knit team is looking for an individual that is motivated, driven, and ready to fill numerous needs throughout the organization as we continue to grow. Our company culture is something we value and will continue to prioritize throughout our growth. Kaseware invests in our employees and we want teammates who are in for the long haul!
Kaseware’s team offers a wide range of skills – with expertise in law enforcement, case management, and more, our team is skilled in providing cost effective, strategic planning and execution of large-scale operations across the globe.
We are seeing fast market adoption and an incredible opportunity for this new division to add to our already impressive growth. This is an exciting opportunity for an experienced SaaS Customer Success Manager to work collaboratively with the company’s executives to establish the foundation upon which a world class customer success division will be built.
Job Type: Full-time, Exempt
Senior Customer Success Manager Summary:
As a Senior Customer Success Manager your responsibilities will include managing new projects while developing long-term relationships with a list of customers, connecting with key business executives and stakeholders. The Senior Customer Success Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This role is perfect for someone who is looking to leverage their knowledge and processes of customer success to create a division that is aligned with the great service and value Kaseware’s customers have come to expect.
The ideal candidate will have a bachelor’s degree and at least 5 years of customer-facing experience in a SaaS business. Candidates should be experienced and well versed in customer success processes and duties and be familiar with a variety of project management best practices and procedures. A wide degree of creativity and latitude is expected as you leverage your experience and best practices to plan and accomplish goals and identify opportunities for continuous improvement.
Responsibilities and Duties:
Required Education:
Required Skills and Experience:
Preferred Qualifications:
System Knowledge:
Travel Requirements: Up to 25% travel as needed
Other Requirements:
Benefits:
Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
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