Who We Are:
At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x.
Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness.
As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast – achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.
Supporting us in our mission, with investments thus far totaling over $30 million, are backers including Lux Capital, Initialized Capital and CEOs and founders of multiple Fortune 50 companies.
About the Customer Success team:
Customer Success is dedicated to helping our customers get the most out of the automation we deploy, facilitating a superb customer experience for them through all facets of our relationship. The team drives adoption and optimal usage of our automation solutions, as well as helps customers continue their automation journey by serving as a resource to identify additional automation opportunities.
As Senior Customer Success Manager, you will serve as the primary point of contact for customers coordinating interaction with the various groups within Formic for the optimal delivery of technical, operational, training, billing, and administrative support. You will monitor customer health and engagement, mitigating potential relationship and experience risks, and identifying opportunities for growth within existing accounts. You will build and maintain strong relationships with customers and will develop a deep understanding of their business goals, challenges, and needs. As a consultative partner for our customers, you will leverage that knowledge and customer feedback to provide customized insights & recommendations and value-added products & services to facilitate growth and expansion within customer accounts. This position is highly impactful in helping Formic fulfill its aspirations to be a valued partner in enabling customers’ adoption of automation.
Additionally, you will serve as a voice of the customer within Formic, delivering feedback and recommendations internally to drive product and process improvements to yield better outcomes and experience for our customers. You will be instrumental in equipping Formic’s various teams to consistently deliver high performance automation solutions in a way that yields a superb customer experience.
As Senior Customer Success Manager, you will:
What makes you a great fit:
What We Offer:
Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this Formic offers comprehensive benefits and perks for full-time US-based employees*, including:
*As our team grows, our benefit and perk offerings for employees based outside of the United States will vary. We are happy to discuss these options with you as part of our recruiting and interviewing experience.
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
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