Lead customer interactions to establish ongoing credibility and trust as a business partner.
Collaborate cross-functionally to guide customers through the Sprinter Health journey, ensuring strong satisfaction, adoption, and success.
Partner with customers to define and track measurable success plans with clear outcomes.
Use customer data and feedback to articulate Sprinter Health’s value and optimize partnerships.
Advocate for customers within Sprinter Health, providing feedback to inform product roadmap.
Drive renewal and expansion of customer contracts, identifying new business opportunities.
Proactively identify customer risks and work cross-functionally to propose solutions.

Experience in customer success, account management, enterprise sales, or consulting.
Strong problem-solving skills with a systematic approach.
Ability to collaborate effectively across sales, operations, product, and other teams.
Proactive, adaptable, and driven by urgency in execution.
Empathetic with a strong customer orientation.
Comfortable with ambiguity and able to thrive in dynamic environments.
Excellent communication and organizational skills.
Business acumen with experience engaging executives in a B2B environment.
Proven ability to influence, negotiate, and build consensus.
Track record of upselling and expanding existing customer relationships.

Minimum 7 years of experience in the healthcare industry; in-home services experience is advantageous.
Minimum 7 years in implementation, customer success, sales, or services roles.
Minimum 7 years in direct customer-facing positions.
Bachelor’s degree from an accredited university or college.
Ability and willingness to travel up to 30%.

Senior Customer Success Manager Full Time

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