Senior Account Manager (m/w/d) at Adaptavist Full Time

Job Duties and Responsibilities:

• Create strategic account plans within identified key accounts/customers to assist in budgeting and setting KPIs using various internal and external data sources
• Plan, develop, and execute tactical actions within key accounts that support account plan outcomes and KPIs
• Plan and execute value monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction
• Demonstrate and execute regular consultative sales conversations to acquire and maintain trusted advisor status with accounts
• Act as the primary point of contact on key accounts for issues, escalations, questions, and requests, coordinating with appropriate internal and external stakeholders accordingly
• Maintain a healthy sales funnel and pipeline within existing key accounts to grow share of wallet with current customers
• Lead comprehensive business discovery conversations to shape complex problem statements for customers derived from a higher level understanding of key account’s unique business challenges
• Coordinate internal resources across multiple Adaptavist lines of business to proactively solve sales obstacles and customer challenges
• Coach and guide standard level Account Managers on growth strategies and business analysis

Requirements:

• Experience in a comparable Account Management role
• Must have experience in Technology and SaaS
• Experience working with both Public and Private sector clients
• Skilled in building rapport, client trust, and developing long-term relationships
• Ability to work seamlessly in a team-oriented environment as well as individually
• Ability to handle a variety of tasks independently and efficiently
• Proactive, persuasive, energetic personality
• Detail-oriented and clear communicator with superior organization skills
• Strong communication skills and confidence in working with stakeholders at all levels
• Knowledgeable in a wide variety of ecosystems including Atlassian, Gitlab, and Monday.com
• Fluent in German and English is essential

Benefits:

• Competitive compensation package
• Comprehensive benefits package
• Commitment to internal pay equity
• Remote work opportunity