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Marketing and Sales
Sales Director, Microsoft – Digital CX at TTEC Digital Full Time
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Sales Director, Microsoft, EMEA – Digital CX
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Team:
The TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally. They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member. This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
The Opportunity:
There has never been a better time to join a sales organization. While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.
We have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients. With over 40 years of experience, we are driving results to new heights.
Some of the best tools in your new sales resource kit includes:
– sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.
– cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
– surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring – cx platform hosting cx innovation services.
As we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.
The Role:
The Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will collaborate with Business Development Associates to identify strategic targets and generate opportunities. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
Key Accountabilities
· Create joint target account strategies and marketing activities that result in new business.
· Develop strong relationships with Microsoft Leadership and Sales Representatives.
· Research, mine social media and identify strategic sales opportunities.
· Conduct opportunity assessments of clients and proactively develop account plans.
· Work collaboratively to build presentations that promote our unique selling points to prospects.
· Develop SOWs and RFPs that meet our established margin requirements.
· Integrate client, prospect and partner feedback to expand our offerings within our account.
· Maximize account value by widening our offerings within existing accounts.
· Present proposals to client decision makers for renewal and new business.
· Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
· Partner with Client Account Managers to ensure a high degree of client satisfaction.
Competencies
· Strong interpersonal skills, integrity and honesty to support what is best for the client.
· Have a positive disposition with a result oriented, problem solving mindset.
· Be able to gain credibility in order to provide leadership to clients and your sales team.
· Understand and communicate technical concepts across all levels of an organization.
· Assess customer challenges and pain points.
· Develop consultative selling relationships with customers and partners.
· Demonstrate negotiation skills to overcome objections.
· Work independently and as part of a team to achieve desired outcome.
Education and Experience
· Bachelor’s degree in Computer Science, MIS, or relative field experience.
· Certification in CX related Microsoft disciplines or possess the knowledge to become certified.
· Experience working directly with Microsoft to support client conversations.
· 5 years or more experience working with relevant Microsoft technologies in a sales environment.
· At least 3 years of experience leading bid and deal teams.
· Have 3 years of experience partnering with Microsoft across multiple commercial teams.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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