Sales Account Executive West at Scenic – Luxury Cruises & Tours Full Time

About Scenic Group:
From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK, Scenic and Emerald Cruises are a true success story within the travel industry. The Scenic story began in 1986, when our founder Glen Moroney began operating coach tours throughout Australia, quickly expanding into New Zealand, Norfolk Island, and South Africa. By the end of the decade, Scenic was hosting tours to Canada and Alaska, and in 2008 we launched our unique Space-Ships and began offering luxury all-inclusive river cruises throughout Europe. In 2019, Scenic also launched the World’s First Discovery yacht, Scenic Eclipse. Emerald Cruises was formed in 2013 to offer a contemporary and inclusive cruise experience. Fast forward to 2023 and we have 9 Star-Ships sailing the worlds celebrated rivers and Emerald Azzurra, the first luxury superyacht, which joined the fleet in 2022. We are eagerly awaiting to add Emerald Sakura to the family, launching in 2023 to sail the coastlines of the Caribbean, Central America, Mediterranean and Adriatic Sea.

Scenic Group is looking to hire a Sales Account Executive West to join our team.

The Sales Account Executive West will provide support to the West coast Regional Sales Directors to maintain and enhance relationships with trade partners, support opportunities to drive trade bookings for Scenic & Emerald Cruises, support the designated Regional Sales Directors to execute their plans. The individual should be highly organized and able to manage their time and a busy workload effectively ensuring deadlines are met and accuracy is maintained at all times. This position will report to Trade Sales Manager.

Key Areas of Responsibility:

• Support the Regional Sales Directors to create a strong brand appearance in assigned territory both online and in-person.
• Follow up and support Maintenance-segmented accounts with sales opportunities and training needs.
• Report on maintenance accounts including establishing sales dashboards and measuring progress
• Facilitate webinars to grow awareness and preference to Scenic and Emerald Cruises
• Assist with account management and system training where required
• Support and attend the Regional Sales Directors at events as required, sometimes involved overseas travel
• Coordinate events such as ship visits, FAM trips
• Day-to-day support for Regional Sales Directors with agency inquiries
• Complete administration of new travel advisors and agencies on internal CRM, Salesforce and Agent Portals
• Submit maintenance requests, IT tickets when needed
• Update Trade event and travel calendar
• Monitor Regional and accounts’ incentive program and fulfill prize distribution
• Build strong rapport and supportive relationships with Travel Advisors ensuring any issues are resolved in a timely manor
• Support reservations to build the trade relationships and ensure that “trade friendly” runs through the heart of our business
• Identify new group opportunities, coordinate with Group Sales Manager and Regional Sales Director to win more group business.
• Liaise with key colleagues to improve internal communications, practices and promote teamwork throughout the organization
• Liaise with trade marketing managers, brand managers to ensure all marketing requests are fulfilled.
• Work directly with Travel Agency Partners as assigned or directed by the Regional Sales Directors or Trade Sales Manager.
• Periodic (domestic and/or international) travel or travel upon request approximately 30% to 40% of time
• Due to the nature of the role in a rapidly growing company, this role will change and adapt over time and the individual should be excited and adaptable for new challenges this will bring

• Experience and Qualifications:
• Organized with excellent attention to details
• Solution-oriented, outcome focused
• Ability to multi-task in a fast-paced environment
• Adept with use of MS Office
• Hours 10 AM EST – 6 PM EST
• Familiarity with SalesForce.com
• Social media skills preferred
• Previous travel industry experience and working with the agency community preferred.
• Neat, professional appearance and demeanor expected at all time when representing the company brands at trade functions.
• Ability to travel occasionally, including international travel
• Excellent interpersonal and communication (written and oral) skills
• Sales mentality
• Team player
• This is a remote role
• Other duties as required