Job Title: Quality Controller
Position Type: Contract, Full-Time, Remote
Working Hours: PST/ EST
About Pavago
Pavago is seeking a detail-oriented Quality Controller for our client to uphold exceptional standards in customer interactions. This role involves conducting thorough assessments of customer service communications, providing actionable feedback, and driving continuous improvement in service delivery.
Responsibilities:
What Makes You a Perfect Fit:
Required Experience & Skills:
What Does a Typical Day Look Like?
The Quality Controller starts by reviewing team performance metrics and ongoing customer interactions. They use CRM tools and quality assessment frameworks to analyze communication effectiveness and identify improvement opportunities. Throughout the day, they provide real-time feedback to team members, fostering a culture of continuous improvement. Additionally, they collaborate with cross-functional teams to implement strategies that enhance service delivery and elevate customer satisfaction levels
Interview Process:
Ready to Apply?
If you excel in maintaining high standards of quality assurance, thrive on providing constructive feedback, and are passionate about optimizing customer interactions, we invite you to apply for the Quality Controller position at Pavago. Your analytical skills and commitment to enhancing service delivery will play a crucial role in our client’s success and our commitment to excellence
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