Program Manager, Online (French Speaker) at Le Wagon London Full Time

Le Wagon is the leading education company specialised in tech training. We teach people the skills they need to change their lives, kick-start their tech career or launch their own startups.

• We offer courses in software development, data science, and NoCode in 45 campuses worldwide and Online since 2013.
• We have impacted more than 26,000 students’ lives
• We count +200 startups created after Le Wagon that raised $1B+ globally

In March 2020, we raised our first €17m in a series A funding round to accelerate our growth building a global education platform for tech upskilling and developing our corporate activity. The team is 180+ Wagoners and growing, located in over 40 campuses around the world!

🧭 Role Description

After 2+ years launching successful online bootcamps, we’re taking it to the next level. In order to support our program expansion, we are looking for a talented and hands-on Program Manager to join our Online team.

Working closely with the other Operations Teams (Admissions, Engineering, Content) your role will consist in shaping and orchestrating Le Wagon’s Online Bootcamps to provide students with the world’s best learning experience and support growth across all programs.

💪 Responsibilities

1. Manage the day-to-day operations of Le Wagon Online bootcamps
   • Empower, coach and support the Batch Managers (Lead Teacher managing a specific training) to provide students with the world’s best learning experience and support our growth.
   • Handle a smooth delivery of the bootcamps to maxime student motivation, commitment and satisfaction throughout the learning.
   • Keep oversight of all pedagogical metrics (student learning metrics, attendance, NPS).
   • Overseeing the organisation & running of key events (e.g Kickoff day, Community events, Demo day..)
   • Ensure all relevant information is recorded effectively in Notion and that all important documents are stored in the Google Drive.
   • Improve our day-to-day processes, work on additionnal and side projects within the team.
2. Ensure a healthy talent pool of teachers
   • Work with the Sales & Admissions team and Batch Managers to anticipate hiring and training needs.
   • Lead and coordinate teacher sourcing, selection, onboarding and training.
   • Keep updated on teacher metrics and feedback and roll out action plans accordingly.
   • Lead the recruitment process and onboarding for the online teaching roles, involving other teammates when necessary.
   • Oversee the development of freelance teaching teams.
   • Maintain relationships with freelance teachers.
3. Own the financial and staffing affairs across all things operations
   • Review and approve all teaching invoices once a week.
   • Manage local teaching contracts and associated administrative tasks.
   • Brief all freelance teachers on invoicing processes, tools, and best practices.

KPIs

• NPS across programs
• NPS form response rate
• Pedagogical Margin
• Overall Bootcamp Margin

👋 About you:

• You have 2-3 years previous successful work experience
• You are a clear and confident communicator, with exceptional written and verbal English & French.
• You enjoy working in a small team with a high degree of independence.
• You are a creative problem solver – highly structured, organised and have the ability to work to tight deadlines to provide practical solutions on multiple projects.
• You have strong project management skills and have a real drive for results, with the ability to manage multiple tasks at once.
• You have experience managing multiple teams and stakeholders
• You grasp the challenges involved in learning technical skills like Web development, Data Analysis, and Data Science.

What’s in it for you?

• Join a fast-growing global company with a truly international mindset
• Learn about tech every day and grow in one of the industries of the future: EdTech
• Work remotely and manage your own meeting agenda
• Have fun on our team retreats with global colleagues!

Application process

• Online application ✅
• Screening Call with Mia, Global Talent Manager
• Hiring Manager Interview: 1:1 with our Lead Program Manager, Online
• Case study debrief with the product leadership team 🗣
• Meet the Online team 🤝