Program Manager – Meetings and Events – Remote Full Time

JOB DUTIES/RESPONSIBILITIES:

• Manage client relationships and program planning.
• Offer dynamic experiences using i|xperience™.
• Consult with clients to determine goals and objectives.
• Schedule and facilitate client planning meetings.
• Execute overall strategy of meetings and events.
• Lead clients and team on operational site inspections.
• Negotiate and manage supplier contracts.
• Manage supplier staff to exceed customer expectations.
• Create and communicate program specifications.
• Oversee design and promotional campaigns.
• Send post-program correspondence to stakeholders.
• Manage client budget and maximize revenue opportunities.
• Understand and monitor labor hours for team.
• Provide leadership for clients and planning team.
• Establish and monitor timelines and budget parameters.
• Mentor Project Managers on an ongoing basis.
• Responsible for on-site program execution and direction.
• Implement contingency plans as needed onsite.
• Identify and share best practices and process improvements.
• Perform other duties as assigned.

JOB REQUIREMENTS:

• Bachelor’s Degree in Business, Hospitality, Event Planning.
• 4+ years in Hospitality or group/individual performance industry.
• 3+ years of meeting planning experience.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of Microsoft Teams, SharePoint, One Drive, Zoom.
• CMP certification is a plus.
• Excellent interpersonal and customer service skills.
• Strong organizational and project management skills.
• Strong verbal and written communication skills.
• Proven leadership skills to lead the team effectively.
• Professional behavior with clients, suppliers, and colleagues.
• Strategic and critical thinking skills.
• Positive, solution-based approach and flexible.

BENEFITS:

• Medical, Dental, and Vision benefits.
• Employee rewards and recognition program.
• Total Rewards Package includes Wellness initiatives.
• Sustainability and DE&I initiatives.
• Mental Health Support.