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Business Management
Program Manager, L&D at The Trevor Project Full Time
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Our non-profit provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ+ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Program Manager, L&D
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Sr. Director, Talent Acquisition & DEIB
Eligibility: Applicants and staff must be permanently authorized for employment in the United States. The Trevor Project will not sponsor employment authorization for this position.
People Manager: No
Classification: Exempt Full Time
Work Hours: 9:00am – 6:00pm local time
Union Role: Non-Union
Salary Range: $75k – $90k
Summary:
The Program Manager, Learning and Development will be integral to the Trevor Project, responsible for the development journey of all Trevor staff, from onboarding programs, to conducting annual performance reviews, to managing ongoing development projects within the organization. By providing staff with best-in-class coaching and development opportunities, the Learning and Development Program Manager will contribute to the growth and retention of our staff who work to end suicide among LGBTQ youth every day at Trevor.
What You’ll Do
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- Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
- Continually grow your LGBTQ competency and awareness
- Develop and manage initiatives regarding professional development for individuals and teams including, but not limited to Performance Conversations, Career Pathing, Succession Planning, company and department specific training courses, and compliance-required training events, to engage and enhance job performance
- Establish learning and development practices, policies, and procedures to ensure alignment with Company’s values and purpose, strategy, and business needs
- Design and develop effective learning materials and experiences utilizing a variety of media/various modalities (e.g., instructor-led training, virtual instructor-led, e-learning manuals, and workshops)
- Facilitate advanced learning and development programs across the Company, including planning, administering, and evaluation
- Partner with leaders across departments to develop cross-functional training and development programs on topics we have internal expertise on
- Manage a professional development budget
- Own existing and build new relationships with external professional development partners, e.g. LifeLabs Learning, Linkedin Learning and more
- Align leadership and other stakeholders across the organization on staff development priorities, including manager development
- Ensure training and staff development are aligned with labor relations and union employees
- Develop and maintain learning and development communications to ensure employees are informed of training events and resources
- Conduct follow-up surveys of all completed learning programs to evaluate and measure results and modify programs as needed
- Manage Onboarding programming, including 90 day check-ins and feedback facilitation
- Build and continually update internal tools that measure program effectiveness
- Partner with the People Operations Services team to apply performance development knowledge to performance improvement plans (PIPs)
- Build and identify metrics of success to measure performance of developed programming and areas of improvement
- Act as a coach and cheerleader for our staff as they move through their development journey at Trevor
- Lead and collaborate with empathy, showing courage and compassion when making decisions
- Demonstrate fair, ethical, and equitable business practices
- Inspire and foster collaboration and partnerships
- Create spaces that are supportive and affirming to all
- Learn eagerly, share knowledge generously, and improve continuously
- Other relevant duties and responsibilities as assigned
Minimum Qualifications
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- Demonstrated experience of successfully building and delivering training and professional development initiatives that are fit for purpose and future; for both organization and staff, incorporating feedback, opinions, and approaches to ensure a holistic approach.
- Proven ability to approach and deliver all work and interactions with empathy and inclusion, including success in building and fostering relationships with cross-functional teams and individuals at all levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward with mutual understanding and trust.
- Demonstrated ability to articulate concepts and guidance clearly and effectively in written and oral forms to audiences inside and outside of the organization, with proven skill in distilling complex information into compelling, easily digestible narratives
- Proven commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, with a focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes.
- Demonstrated flexibility in the midst of change and ambiguity, and ability to successfully juggle multiple deliverables, adapting to new situations with fresh ideas or innovative approaches.
- Has successfully navigated environments where quality, efficiency, and end results are paramount.
- Track record of translating vision and strategy into detailed priorities and operating plans with clear owners and due dates, effectively managing stakeholders, and delivering results that meet the organization’s needs
- Proficiency in spoken and written English
- Demonstrated successful planning and problem-solving skills, with proven ability to multitask and work well within tight timelines
- Proven ability to work, communicate, and collaborate effectively with individuals and teams at all levels, both internally and externally
- Attention to detail and accuracy in all work
- Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
$75,000 – $90,000 a year
Why Trevor?
A career that truly makes a difference in the lives of LGBTQ young people–every single day
Outstanding benefits, including:
Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
403(b) retirement plan with 3% match
Generous vacation and 13 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays and three half-day Fridays during the summer
Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
In-network mental health office and virtual visits are covered at 100%, and out-of-network visits are covered at an enhanced level.
Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and reimbursement to outfit your work-from-home space!)
Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high-quality on-demand courses.
Online Subscription to Headspace, a digital mindfulness and meditation platform
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.
The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application – you must still apply through The Trevor Project careers website.
