Process Writer- SD Role at XOverture Full Time

Who We Are:

Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business partner.

Who You Are:

This position will be Remote, but you will be working closely with the United States and Canada teams through video chat, instant messaging, e-mail, phone, and our software. It is essential that you have excellent communication skills in English, both written and oral. We are a fast-paced company expanding rapidly, and we are seeking team members who will share our vision for the future and work collaboratively to accomplish Base8’s goals. We pride ourselves on providing superior service to our clients, which includes attention to detail, following the processes in place, and being able to adapt to various situations.

Job Overview:

We are seeking an experienced Process Writer with expertise in writing Standard Operating Procedures (SOPs) to join our team. As a Process Writer, you will be responsible for creating clear, concise, and comprehensive SOPs that effectively communicate complex technical processes and procedures to our internal teams.

Responsibilities:

• Develop and maintain a thorough understanding of our organization’s products, services, and technical processes.
• Collaborate with subject matter experts (SMEs) and cross-functional teams to gather information and understand the intricacies of various processes and procedures.
• Write, edit, and format detailed SOPs, ensuring accuracy, consistency, and adherence to company guidelines and standards.
• Translate complex technical information into easily understandable language suitable for our target audience.
• Organize and structure information effectively, using headings, subheadings, tables, and other formatting techniques to enhance readability and accessibility.
• Conduct comprehensive research and analysis to gather necessary information and ensure the accuracy and validity of the content.
• Revise and update existing SOPs as needed to reflect changes in processes, procedures, or regulatory requirements.
• Collaborate with stakeholders to ensure that SOPs meet their requirements and address any feedback or concerns.
• Work closely with other teams, such as quality assurance, compliance, and operations, to ensure SOPs align with company policies and regulatory standards.
• Review and validate SOPs to ensure they comply with relevant regulations, industry standards, and best practices.
• Maintain documentation version control and ensure proper archiving and retrieval of SOPs.
• Continuously improve the quality and effectiveness of SOPs by soliciting feedback, conducting audits, and implementing improvements based on best practices.

Requirements:

• Bachelor’s degree in technical writing, communications, English, or a related field.
• Proven experience as a Process Writer/Technical Writer, with a focus on writing SOPs.
• Strong knowledge and understanding of technical writing principles, practices, and industry standards.
• Excellent written and verbal communication skills, with the ability to effectively convey complex technical information in a clear and concise manner.
• Proficiency in using documentation tools such as Microsoft Word, Excel, and Adobe Acrobat.
• Familiarity with document version control systems and content management systems.
• Attention to detail and the ability to ensure accuracy and consistency in all written materials.
• Strong organizational skills, with the ability to manage multiple projects and meet deadlines.
• Ability to collaborate effectively with cross-functional teams and subject matter experts.
• Experience in regulated industries (IT) is highly desirable.
• Knowledge of regulatory requirements, such as ISO standards, FDA guidelines, or other industry-specific regulations, is a plus.
• Portfolio or writing samples demonstrating proficiency in writing SOPs are preferred.

Join our team and contribute to the success of our organization by creating high-quality SOPs that enhance operational efficiency, ensure regulatory compliance, and promote consistent and standardized processes across our organization.