Operations Manager (Remote- US Based) at Togetherwork Full Time

Description
• Manage and lead the Operations team handling support and onboarding activities for customers, including offshore resources
• Implement support and onboarding KPIs that are easily monitored and maintained, to give executive leadership quick insights into how the business is performing, taking action on any variances to ensure continued improvement in team performance
• Collaborate closely with Product leader and cross-functional leaders to identify product and operational improvements, and seeking solutions that foster process improvement and automation
• Lead change initiatives within the Operations team to build buy-in and team member excitement for new procedures or solutions, persuading through the use of data and facts.
• Participate in activities related to billing and collection of customer accounts
• Serve on the Leadership team of both the Product and Mission Driven Operations
• Serve as the primary point of contact for the Product leader for all product-specific Operations
• Along with the Operations lead, monitor team performance, time off, and ensure a high-performing team through active and ongoing performance management
• Help define and meet financial operating plans and ensure compliance

Requirements
• BA or BS degree required, or 10 years of progressive software support leadership experience in a software company
• 2-3 years of management experience in a fast-paced, critical-thinking, continuous improvement environment
• Strong problem-solving skills including general analytical capabilities, understanding of quantitative and qualitative consumer insights and financial acumen
• Cultivate networks and partnerships – ability to succeed in a matrix organization, working closely with people inside and outside your direct organization
• Compelling communication – strong written and verbal interpersonal skills with all stakeholders, including senior executives as well as peers and team members
• Self-starter who thrives in an ever-changing, dynamic business environment
• Highly collaborative with a commitment to Togetherwork’s mission and values
• Positive approach – high level of flexibility and ability to self-manage including tolerance for last-minute changes
• Proven experience having a customer-centric view within a multi-product organization
• Solid knowledge of industry best practices

Benefits
• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave