Onboarding Manager (Remote, Australia) at Okendo Full Time

Job Duties/Responsibilities:

• Be the dedicated point of contact to onboard new merchants by representing the Okendo brand and demonstrating product expertise.
• Act as a trusted advisor to design programs that uniquely match the merchant’s needs and leverage the full power of the Okendo Platform.
• Establish a strong relationship between your merchants and the Okendo teams, with clear expectations.
• Ensure merchants go live seamlessly and efficiently through state-of-art project management and dependable quality control.
• Ensure that each customer realizes the value of the Okendo Program by the specified go-live date.
• Help your merchants prioritize their needs in relation to their business goals.
• Define a growth plan with your merchants to engage them into a long-term partnership with Okendo.
• Identify and recommend growth opportunities across the suite of products in the Okendo Platform.

Requirements:

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Assertiveness and leadership to drive the execution of action plans
• A process mind to work in a high-volume environment
• Tech savviness – the words CSV, HTML, and APIs do not scare you, they excite you
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance.
• Ability to troubleshoot, and be resourceful to find solutions
• Impeccable communication, both written and verbal, and presentation.
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer.
• At least 2 years of experience working at a Seed Series / Series A SaaS company in a customer-facing role.
• Knowledge of e-commerce tech stacks and metrics
• Bonus: Familiarity with Shopify, Klaviyo, Google Shopping

Benefits:

• Learn about the eCommerce industry and familiarize yourself with the amazing brands that Okendo partners with.
• You are certified as an Okendo Product Expert.
• You’ve completed our onboarding program and are on your way to servicing our customers!
• You have successfully supported and launched dozens of our customers onto the Okendo platform.
• You have developed the knowledge and skills to handle our most challenging and exciting customers.
• You have been leading and assisting with process materials.
• You continue to support and launch our customers onto the Okendo platform.
• You continue to improve on all product features and always educate yourself on what’s new.
• You act as a subject matter expert and resource for our customers and internal teams at Okendo.
• You are working closely with our marketing team to find customer advocates for developing case studies and other marketing materials.
• You demonstrate that you have the ability to lead by example and are on your way to achieving your career goals!
• This is an opportunity to join a high-growth startup backed by some of the top investors in the world. You will have the opportunity to participate in the creation of a top-notch Success function from the ground up.