Marketing Support Specialist – Ukraine (Fully Remote) Full Time

Job Responsibilities

• Provide high-quality digital marketing support to customers globally.
• Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom.
• Respond to customer inquiries about product details, technical support, billing issues, and more.
• Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system.
• Gather customer feedback on reported issues. Liaise with relevant departments for resolution.
• Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.
• Assist with onboarding and training new customers, and maintain those relationships to ensure effective platform utilization and adherence to best practices.
• Prepare periodic reports for the management team.

Requirements

• Minimum of 2 years in customer success, account management, or B2B client service experience.
• Experience with ticketing and live chat support.
• Excellent verbal and written business communication skills in English.
• Excellent interpersonal skills; comfortable and proficient in customer interactions.
• Ability to manage customer escalations and challenging interactions calmly and professionally.
• Proficiency in Google Suite and Microsoft Office software.
• Excellent organizational skills with attention to detail.
• Good time management and ability to prioritize effectively.

Benefits

• Competitive market rate salary paid in US dollars.
• Growth potential to take on Account Management responsibilities.
• Remote position with flexibility.