Major Incident Manager at NTT DATA Full Time

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Account Service Specialist to join our team in Canada.

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account  management  on  a  24×7  basis.

Responsibilities  include  the  management  and  oversight  of  service  delivery  processes,  which  may  include  incident management,  problem  management,  request  management,  change  management,  service  level  management  and configuration  management as  well  as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Participates in enterprise-wide, cross-disciplinary business strategy projects, including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the reduction or repurposing of FTEs.

In this role you will be responsible for:

• Individuals understand their own area and are able to perform all facets of their role.
• They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
• They manage projects with oversight from their supervisor.

Requirements for this role include:

• Assigned to basic service delivery processes and associated projects.
• May participate in continuous improvement activities in support of client or internal business processes.
• Provides resolution to an assortment of client problems and/or requests.
• Regular direct interaction with client and end users.

Basic Qualifications:

• Typically requires 5-7 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

“This position is currently non-union.  However, it may become unionized in the future.”

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.