Intake Coordinator at Transcarent Full Time

Job Duties/Responsibilities:

• Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood.
• Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps.
• Engage the Member into the Transcarent ecosystem.
• Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
• Convert leads into users of the care experiences offered to the Members.
• Offer member guidance, including verification of benefits.
• Ask probing questions to recognize additional member needs.
• Partner with internal clinical professionals in providing member guidance.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays).
• May or will work evening/overnight shifts on a rotating schedule.

Requirements:

• Located in or near Denver, CO, and available to work in the office Monday – Friday.
• 1 year of experience in a customer service and/or sales call center role.
• Experience in sales and lead follow-up.
• Verifiable strong ability to influence.
• Ability to work effectively in a team environment.
• Strong critical thinking and problem-solving skills.
• Ability to effectively organize work activities to meet deadlines.
• A “delight the customer” attitude.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently.
• Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times.
• Excellent communication skills (spoken and written) in English; comfortable talking on the phone for extended periods of time and replying to emails in a timely manner.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily.
• Ability to build long-lasting relationships, provide professional and knowledgeable guidance.
• Exemplify great team-oriented behavior to achieve goals.
• Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability, and initiative.

Benefits:

• Competitive medical, dental, and vision coverage.
• Competitive 401(k) Plan with a generous company match.
• Flexible Time Off/Paid Time Off, 12 paid holidays.
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance.
• Mental Health and Wellness benefits.