Implementation Associate – SMB Full Time

Job Responsibilities:

• Serve as the primary point of contact for new SMB customers during their implementation phase.
• Guide new customers through initial hardware/software setup and system training to ensure timely and successful onboarding/product adoption.
• Monitor customer progress and activities to ensure adoption and timely activation.
• Collaborate with cross-functional teams (support, engineering, sales, product management) to resolve complex issues and improve customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

Requirements:

• 2+ years prior experience in a customer-facing role (sales and/or support).
• Proficiency in Salesforce and ability to use data to inform engagement plans.
• Clear understanding of success metrics for customers and Motive.
• Effective listening and problem-solving skills.
• Excellent communication (both written and verbal) and presentation skills.
• Ability to manage multiple responsibilities with high attention to detail and professionalism.
• Experience with documentation, data analysis, reporting, SQL, and Salesforce is a plus.
• Ability to build and maintain relationships with clients and key personnel.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Receptive to feedback, willingness to learn, and embrace continuous improvement.

Benefits:

• Opportunity to work with a diverse range of SMB customers across various industries.
• Contribution to enhancing customer operations and safety through innovative technology.
• Collaboration with a cross-functional team in a dynamic work environment.
• Competitive compensation and benefits package.
• Equal opportunity employer promoting diversity and inclusivity.
• Access to professional development and continuous learning opportunities.