Imaging District Service Manager (Oklahoma City Area) at Philips Full Time

Job Duties/Responsibilities

• Lead and manage a team of Field Service Engineers covering Oklahoma and West TX.
• Participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services.
• Ensure customer satisfaction and maintain and enhance the image of Philips in the local marketplace.
• Enable a customer-centric team which puts the customer first.
• Skillfully coach team members to be a self-directed workgroup which embraces Philips Behaviors and delivers results consistently.
• Lead and manage all Imaging service functions as assigned to the Region for Customer Services including full P/L responsibilities.
• Achieve annual revenue goals in excess of $18 million.
• Collaborate across business lines to leverage capabilities and identify new business opportunities.
• Build strong collaborative working relationships and provide direction for marketing, customer support, product sales, and service operations.
• Plan and develop processes to implement and manage marketing programs and promotions for Service products within the Region.
• Drive continuous business process improvement in the Region.
• Manage an annual operation budget as well as 18-23 direct reports.
• Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.

Requirements

• 5+ years of experience in leadership within healthcare equipment services or sales.
• Diagnostic imaging background highly preferred.
• Solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue.
• Ability to create competitive strategies and plans.
• Bachelor’s degree required. MBA preferred.
• Excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills.
• Excellent analytical, organization, and time management skills.
• Effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
• Ability to travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy).
• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.
• Ability to work flexible hours.
• Ability to wear all required personal protective equipment.
• Ability to lead/supervise others.
• Ability to comply with vendor credentialing.