German Speaking Social Media Customer Associate – Athens – Fully Paid Relocation Full Time

Patrique Mercier Recruitment, a prominent recruitment agency, is currently seeking a dynamic and customer-oriented German Speaking Social Media Customer Associate to join our team in Athens, Greece. We are offering a fully paid relocation package for the ideal candidate who possesses strong language fluency and exceptional customer service skills.

In this role, you will be responsible for providing outstanding customer support on social media platforms, ensuring swift and satisfactory resolutions to customer inquiries and concerns. Your excellent communication skills and understanding of social media dynamics will contribute to enhancing the overall customer experience.

Responsibilities

• Engage with customers on social media platforms, including Facebook, Twitter, and Instagram
• Respond to customer inquiries and concerns in a timely and professional manner
• Provide accurate information and solutions to customer issues
• Escalate complex cases to appropriate teams, when necessary
• Collaborate with cross-functional teams to resolve customer concerns
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date with product knowledge and company policies
• Identify opportunities for process improvements and share customer feedback

• Fluent in German and English
• Prior experience in customer service or a related role is preferred
• Strong understanding of social media platforms and their functionalities
• Excellent written and verbal communication skills
• Ability to provide empathetic and personalized customer support
• Good problem-solving and conflict resolution abilities
• Ability to work effectively in a fast-paced and dynamic environment
• Flexibility to work in rotating shifts, including weekends and holidays
• Strong attention to detail and multitasking skills
• Excellent organizational and time management abilities

• Private Health Insurance
• Training & Development
• Fully paid relocation package ( flight, transfer and hotel )
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Fully paid training
• Performance Bonus