Description
• Engage with potential patients through outbound calls to promote and enroll them in our services
• Provide detailed information about our services, highlighting the benefits and features to prospective patients
• Address inquiries, concerns, and objections effectively to secure enrollments
• Guide patients through the enrollment process, ensuring all necessary information is collected accurately
• Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements
• Collaborate with team members to share best practices and strategies for achieving sales/metric goals
• Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction
• Achieve and exceed monthly enrollment targets and performance metrics
• Track and report enrollment activities, outcomes, and performance to supervisors
• Utilize CRM software to document patient interactions
• Adhere to all company policies, procedures, and ethical standards
• Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process
• Maintain accurate and secure records of customer interactions and transactions
Requirements
• 2+ years of work experience in eye care, or a related field, preferred
• 1+ years of sales experience, required
• Proficient with Electronic Medical Record (EMR) systems, preferred
• Ability to work in a team environment with very little supervision
• Outstanding communication skills, both written and verbal
• Excellent organizational skills
• Excellent customer service
• Compassion and empathy
• Ability to work remotely with reliable Wifi access
Benefits
• Medical insurance for full time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development within organization
• Referral program
• Vision insurance
• Employee Wellness Program
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