Director, Learning and Performance, Product Support at Figma Full Time

Responsibilities:

• Craft and communicate a clear vision for the Learning and Performance function within Product Support.
• Empower internal teams to achieve success by providing training and resources for a consistently stellar customer experience.
• Develop inclusive and quality training programs, including instructor-led training, self-guided tutorials, and blended learning approaches.
• Provide agile solutions to respond to evolving learning and performance needs of the business.
• Design a robust maintenance and continuous improvement strategy for internal content.
• Partner with Product and Engineering to ensure internal teams are prepared to support new product and feature launches.
• Collaborate with internal teams to deliver a cohesive feature and product training strategy.
• Coach and develop functional leaders, focusing on skill building and career development.
• Refine the Learning and Performance tooling stack to enhance performance and drive efficiency.
• Define, implement, and report on key performance metrics for Learning and Performance, surfacing meaningful insights.

Requirements:

• 10+ years of work experience with 4+ years leading high-performing learning teams.
• 2+ years of experience as a second-line manager across different functional areas.
• Experience scaling learning functions in hyper-growth environments.
• Experience implementing tools such as LMS, KMS, QMS.
• Experience developing KPIs with an eye towards improving employee experience.
• Familiarity with design processes and tools is a plus.
• Demonstrated ability to distill complex ideas into easily understood concepts.
• Desire and approach to continuously improving the customer and employee experience.
• Experience using data to drive change and elevate performance.

Benefits:

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.
• Monthly credits for professional development, general wellness, commuting, and more.
• Paid parental leave.
• Hybrid work model with catered lunches, snacks, and beverages in SF & NY offices.
• 401(k) plan enrollment.