Digital Engagement Manager at Tanium Full Time

Job Duties and Responsibilities:

• Determine the timing and content of touch points for customers along the customer journey to drive optimal adoption and net promoter score.
• Coordinate scaled (one to many) communications to synchronize customer outreach with other Tanium team members.
• Develop, deliver, and measure the success of digital engagement programs based on available insights and product analytics triggers.
• Provide regular updates on the efficacy of onboarding and digital enablement programs, recommending and leading changes in partnership with Customer Org management.
• Iterate on content flows based on increasingly available product analytics data to improve customer experience and the effectiveness of digital enablement.
• Collaborate cross-functionally to ensure customer programs work synergistically with other customer touchpoints from other Tanium teams like Sales and Marketing.
• Document all processes in SharePoint and update as needed.

Minimum & Preferred Job Qualifications:

• Bachelor’s degree or relevant equivalent experience.
• 3-5 years proven experience in scaled Customer Success, Account Management, Marketing, or a similar role.
• Proficient in using Salesforce, Gainsight (or other customer success platforms), customer engagement tools, and digital communication platforms.
• Demonstrated progressive digital or content marketing experience and understanding of relevant metrics and KPIs (i.e., click-through, engagement, etc.).
• Strong project management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Self-motivated, detail-oriented, and able to work independently and in a collaborative team.
• Tech-savvy with strong data evaluation skills.
• An understanding of and strong alignment with our core values.

Benefits:

• Annual base salary range of $70,000 to $205,000.
• Equity awards.
• Generous benefits package including medical, dental, and vision plans.
• Family planning benefits.
• Health savings account.
• Flexible spending account.
• Transportation savings account.
• 401(k) retirement savings plan with company match.
• Life, accident, and disability coverage.
• Business travel accident insurance.
• Employee assistance programs.
• Disability insurance.
• Volunteer time off (VTO) – 5 days per team member to contribute to communities and causes.