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Technology and IT

Deliverability and Compliance Specialist (Contractor) at ConvertKit Temporary

ConvertKit is a powerful marketing platform built for creators, by creators. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products – all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.

We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.

The ConvertKit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.

The Role

We’re hiring a Deliverability and Compliance Specialist contractor to maintain ConvertKit’s healthy reputation and provide hands-on support to help creators reach the inbox of their subscribers. You will support ConvertKit customers and our deliverability in a key role that reports directly to the Deliverability and Compliance Manager.

We are looking for someone who is great at both analyzing data to solve problems and teaching complex concepts. They also need to be an excellent communicator with customers, teammates, and industry contacts.

Responsibilities

Success in this role looks like:

  • Providing quick and high-quality support for all deliverability support tickets and escalations, typically 50-75 tickets per week
  • Monitoring all accounts to ensure compliance and providing support to customers when needed, typically 25-30 tickets per week
  • Educating members of the general support team on key deliverability concepts
  • Highlighting any documentation needs to help better support customers
  • Performing deliverability audits for high-value accounts, typically 3-5 audits per month

Requirements

The right candidate should have:

  • Able to work in US (Eastern, Central, Mountain, or Pacific) time zones
  • 2+ years of customer support experience
  • 1+ years of deliverability support experience
  • Experience with the email deliverability landscape (mailbox providers, blocklists, etc.)
  • An understanding of email authentication (SPF, DKIM, DMARC)
  • An understanding of spam traps, list health, sender reputation, and email compliance
  • Exceptional communication and relationship-building skills – with an ability to communicate complex information to internal and external audiences
  • A creator-focused mindset – extremely motivated to help creators succeed by providing excellent customer service and education
  • Comfortable working in a 100% remote environment
  • Have enthusiasm and belief in our mission, vision, and values

Compensation:

This is a contracted position with a monthly retainer of $6,000.

How to Apply

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

  1. A phone screen with someone on the hiring team
  2. A technical interview to assess your technical knowledge and experience

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

ConvertKit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

ConvertKit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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