Customer Success Manager (Enterprise) – 1 Year Contract Temporary

Responsibilities

• Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement with Chartbeat and Tubular Labs solutions.
• Understand the technical needs of each customer and collaborate with internal and external teams to deliver optimal solutions.
• Identify and articulate how Chartbeat’s product suite aligns with each customer’s enterprise-level business goals to exceed KPIs.
• Implement systematic account management and forecasting to oversee customer base, ensuring timely renewals and identifying opportunities for upsell.
• Customize product offerings and maintain custom account plans in collaboration with internal teams.
• Proactively identify and mitigate churn risks, retaining accounts through strategic customer advocacy.
• Travel as needed to represent Chartbeat at customer meetings and conferences globally.

Required Experience

• Bachelor’s degree or equivalent experience.
• 3-5 years of B2B relationship management experience, preferably in SAAS, cloud, media, marketing, or web-analytics platforms.
• Experience in consultative relationship building, objection handling, and customer-oriented demonstrations.
• Knowledge and experience working with media organizations is advantageous.
• Proficiency in CRM systems (Salesforce preferred) for activity, opportunity, and pipeline management.
• Strong understanding of web/media publishing technologies and debugging tools is a plus.
• Multinational experience and multilingual skills (e.g., Spanish, French, Japanese, German) are preferred.

Education Requirements

• Bachelor’s degree or equivalent experience.

Benefits

• Competitive compensation package.
• Opportunity to work with leading global brands in media and publishing.
• Supportive and diverse work environment promoting work/life balance.
• Career growth opportunities within a rapidly expanding organization.