Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
Your Role
The Customer Success Manager guides Intradiem customers, from pre-sales business requirements through launch and then acts as the primary contact for customers, and the liaison between the customer and all other Intradiem departmental involvement. The Customer Success Manager will manage an assigned set of customers with a focus on retention by driving adoption and benefit realization. This role works in conjunction with the Account Management team for renewal, upsell, and growth opportunities, as well as the Customer Operations Manager as the primary owner of customer health.
Your Responsibilities
Your Background
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
JOB DESCRIPTION SUMMARY Rackspace is seeking an Onboarding Manager to join the Manage Public Cloud Implementation team with a background...
Apply For This JobDuties: Strategic vision & leadership Cross-functional collaboration Market & competitive analysis Product roadmap & release management Revenue & performance monitoring...
Apply For This JobWho We Are: We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the...
Apply For This JobDescription We are seeking an experienced Software Product Owner to join our Agile organization. As a Product Owner, you will...
Apply For This JobWho We Are Vial is a global tech-driven CRO providing next-generation clinical trial management services. The Vial CRO powers its...
Apply For This JobThis role will be part of our Care Delivery team reporting to our Director, Care Delivery and will work closely...
Apply For This Job