Customer Marketing Manager at Fountain Full Time

Job Duties/Responsibilities:

• Develop and drive customer engagement strategies across Fountain platform
• Champion Customer Advisory Board and Champions program through various initiatives
• Unearth and articulate compelling customer stories showcasing Fountain’s impact
• Drive key customer references for priority Go-To-Market initiatives
• Innovate and execute new programs and campaigns to meet evolving business needs
• Drive maturity of customer communications for seamless customer experience
• Spearhead franchise marketing and activation efforts for brand awareness

Requirements:

• 5-8 years customer-facing marketing experience with relationship management skills
• Experience thriving in fast-paced startup environments
• Exceptional communication skills for interacting with high-profile clients
• Confidence to pitch customers and navigate relationships
• Nuanced understanding of HRtech industry to align customers with segments
• Creative problem-solving abilities to find new solutions
• Capability to manage multiple projects concurrently
• Previous experience in Customer Success Management or Account Management
• Remote work capability with occasional travel (< 30%)

Benefits:

• Competitive health plans and retirement plan (US)
• Flexible vacation policy, paid holidays, monthly lunch stipends
• Annual allowances for ongoing education and career advancement
• Home office, cell phone, and wellness reimbursements
• Varies by country for global employees