Customer Care & Inside Sales Specialist at Universal Biosensors Full Time

Universal Biosensors

Universal Biosensors (UBI) is a world leading, publicly listed Australian company (ASX:UBI) which develops, manufactures and sells biosensors for use in several industries around the world. Our biosensor technology has been used in more than 10 billion measurements for blood glucose monitoring and blood coagulation in diabetes and coagulation patients worldwide. More recently, we have pivoted our technology into non-medical products, including SENTIA™ for the global wine industry and PETRACKR™ for the veterinary domain. In addition, we continue to develop new applications for our technology within human health with the next generation of coagulation monitoring device, Xprecia Prime™ now available for sale in EU.

What you will do

UBI is seeking a highly motivated, enthusiastic and driven individual to join our team. This is a new role added to expand our Sales & Marketing team, working with our EU sales team, to support and respond to customer needs while creating continuous repeat product purchase pipeline and addressing any basic technical queries on our devices.

As the Customer Care & Inside Sales Specialist, you are the primary contact for EU customer enquiries and part of the wider EU team supporting selling activities across all our product lines.

Who you are

We are looking for a customer-focused, results-driven and proactive candidate who is degree-qualified in Business/Marketing or customer service related studies (or similar). You’d have at least 2 years’ experience in similar customer support and/or inside sales role. Experience with CRM software/application would be essential. Ideally located in near our warehouse in Amsterdam.

The role will perform (but not limited to) the following activities:

• Manage and respond to customer enquiries (order/delivery) and information requests, inc. troubleshooting L1 complaints/issues.
• Address technical queries and train customers on ‘how to use’ where necessary.
• Conduct targeted outbound sales activities to generate new sales leads and/or customer reorders
• Support distributor partners in all product sales/promotions activities, inc. training distributor team members.
• Assist in maintenance of CRM for EU team.

You are a process driven person with the ability to work autonomously and independently with good attention to detail – bringing knowledge and skills such as:-

• Strong relationship and customer management skills, inc handling customer complaints effectively and efficiently.
• Ability to articulate a customer proposition and close a sale on repeat orders
• Ability to influence and communicate effectively
• Experience collaborating with a cross-functional team, e.g. Operations and Supply Chain, within global organisation
• Sound computer skills, inc CRM and Microsoft Office suite.
• Communicates fluently in English and able to speak one other European launguage, e.g. French, German, Dutch, Italian.

You will possess key qualities such as:-

• Strong work ethic, positive attitude and high degree of self-motivation
• Effective time management and prioritisation skills
• Resilient, positive and not afraid of hard work
• Demand success of yourself

You will be working in an exciting industry segment with competitive salaries commensurating with experience.

• Dynamic team environment
• Flexible Work Hours
• Employee Assistance Program

We are proud of the culture we are building and we expect our team to reflect our company values with professional integrity, valuing diversity, inspiring innovation, and en(able) courage in the team. Ask yourself, “Do I want to love what I do? Do I care about making a difference? Do I strive for excellence in all aspects of my life? Do I question things? Am I open to feedback? Do I tell it like it is, without the spin? Do I use my initiative and do what it takes to get things done?” If you answered yes to these questions, then we could be for you!

This is a unique opportunity to capitalise on your customer flare with a strong and successful business. If you feel this is the type of opportunity you’ve been looking for, let’s do it! Please apply with your current CV TODAY!

Note: This opportunity is open to candidates with working rights in the Netherlands ONLY.