Client Services Executive-Remote (MST Time Zone) Full Time

Job Responsibilities

• Delegate, support, and provide guidance to colleagues in Senior CSC and CSC roles.
• Pull data from 3-D and other Navi-tools to deliver fact-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients.
• Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach in meetings.
• Ensure immediate Client Services team has a plan to mediate any unmet performance goals moving forward.
• Facilitate resolution of escalated member/Client issues and requests.
• Identify and present Client opportunities to improve costs, service, and health.
• Maintain contracts and monitor performance.
• Lead or support internal department and corporate projects.
• Travel to Client sites as necessary.

Requirements

• Bachelor’s degree in business, marketing, or related area preferred.
• Knowledge of PBM or healthcare industry preferred.
• Strategic thinking ability and skills to prepare business plans and execute them to achieve business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales, and client service.
• Willingness to travel as needed.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Proficiency in Microsoft Office, Email, and Internet usage.
• Valid State Driver’s License and current Automobile Insurance Policy.
• Ability to interact cooperatively and respectfully with other employees.

Benefits

• Remote work flexibility (Excludes residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming).
• Monday-Friday, 8:00am-5:00pm MST work hours.
• Paid Volunteer Hours.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750.
• Comprehensive Health, Dental, and Vision insurance.
• Flexible Spending Account.
• Paid Time Off and Nine paid holidays.
• 401K, Short-term and Long-term disability benefits.
• College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program.