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Marketing and Sales
Chain ISB Account Manager at IRCA Group Full Time
IRCA is a leading international provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers (e.g. CPG). Core products include chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.
The Company, headquartered in Italy, was acquired by Advent International, the global Private Equity firm, in July 2022, and has a strong track record of growth over the last decade.
Thanks to the recent acquisitions of important players in the belonging market, IRCA is becoming a global leader in the semi-finished ingredients industry, with 22 manufacturing facilities in Europe, US and Vietnam and a combined €1 billion of revenues.
Purpose of Position:
Responsible for the management of direct and indirect sales for a specific group of customers, the Account Manager has the task of ensuring the achievement of company objectives in terms of turnover and gross margin, as well as guaranteeing the necessary technical/commercial proximity to customers, seeking new commercial opportunities, in coordination with the manager from whom he receives company directives.
Description of main Activities /responsibilities:
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- Develop trust relationships with a portfolio of major clients
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Education
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- BSc/BA in business administration, sales or relevant field
Professional Skills
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- Excellent communication skills
- Capability to score new business
- Ability to analyze numbers
- Forecasting techniques
- Ability of plan and achieve objectives
- Products: general knowledge of the bakery/Pastry/ice-cream’s products, with preferable focus on chocolate and creams
- Experience in selling food products to the main channel of Irca in the area
Experiences
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- 5+ years of experience in the specific role, preferably in B2B companies and in the sector of Irca Group
Language Skills
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- French, English (third language only preferable and non-binding)
Computer Skills
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- MS Office
Behavioural requirements:
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- Focused on results
- Ability to understand customer needs
- Problem solving
- Negotiation
- High energy and positive attitude
- Proactive
- Sense of urgency
- Entrepreneurship
Others:
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- Knowledge of the territory of competence and leading customers
- Available to travel for 75% of the time
- Preferable experience in structured professional reality
