Business Operations Associate at Nava Benefits Full Time

🚀 Who we are

Nava is on a mission to provide high-quality affordable healthcare to every American. Over 170M Americans rely on their employer for healthcare, and those employers typically buy health insurance and other benefits through a benefits broker. We’re building a tech-enabled benefits brokerage built on transparency, accountability, and innovation – so that employers have access to the best of affordable health care and our brokers are uniquely enabled to do what they do best.

🚀 About the team

We’re obsessed with connecting the dots – Biz Ops is in the unique position of connecting innovation into the traditional service model and finding novel ways to transform the traditional service model and build new sources of value for customers. This is so important in a business with tons of operational complexity.

We build strong cross-functional partnerships-  working to build deep domain expertise on how traditional services work with our core brokerage teams – and radically rethink how to deliver value in partnership with the brokerage, product, and marketing teams.

Nava’s employees are our customers and partners – we’re building programs that make service easier and more fun for our own employees to deliver. We’re all about winning as a company and winning as cross-functional teams. This role reports to the Director of Business Operations.

🚀 About the role

This role will be responsible for transforming one of the most critical jobs we do as a benefits broker – recommending which insurance packages clients should offer their employees.This is the most important decision our clients make, and we’re responsible for delivering a compelling recommendation on what they should do.

To do this incredibly well – this role will leverage expertise in building decision frameworks, financial modeling, and clear synthesis to build a best practice toolkit for benefits recommendations, partnering deeply with the experts on our brokerage team.

In turn, this role will work closely with our marketing and sales teams to position the value of that differentiated point of view on recommendations to build Nava’s thought leadership in benefits. The best candidate is ready to build something from 0 to 1, is comfortable with uncertainty, and excited about building relationships across the org.

🚀 What you’ll do

Define our growing platform for evaluating health insurance packages:

• Build expertise in health insurance evaluation, benefits plan design, and methods for underwriting insurance risk.
• Define innovative frameworks for evaluating health insurance decisions for employers + employees across our client base, in partnership with our brokerage leadership
• Define/build financial models for complex client contexts to better inform health insurance/benefits strategy.
• Define executive-ready materials framing benefits decisions and effectively synthesizing tradeoffs (how should we think about disruption vs. cost?)
• Share learnings / collaborate with product and engineering teams on opportunities for technological enablement
• Partner with sales and marketing to refine the value proposition in this ongoing work + define content / go-to-market initiatives against it.
  Work on incremental initiatives focused on improving our service delivery engine, for example – How should we vet whether GLP-1s will be covered in base fully-insured health plans? How should we operationalize customer feedback back to our product / client success teams on the subject of renewal?

🚀 What you’ll bring

• 2-4 years of experience in management consulting, investment banking, strategy/operations roles at a growing startup
• Excellent analytical and problem solving skills + experience with financial modeling
• High curiosity + excitement about continuous learning
• Ability to summarize and present data insights + synthesize complex topics
• Project management experience and designing effective  process for working cross-functionally / building consensus within an organization

Bonus points:

• Experience in healthcare / healthtech

🚀 Working at Nava

Founded as a remote-first company, we go out of our way to build and strengthen connections, across teams and around the country. From weekly coffee chats and monthly virtual spacewalks, to quarterly (but optional) in-person team events, our culture thrives on fostering a dynamic and inclusive environment while still allowing team members the autonomy to choose how and where they do their best work.

🚀 Benefits

• As a remote-first company, we offer location-agnostic pay based on NYC benchmarks regardless of where someone is located within the U.S. The base salary range for this role is $100,000 – $130,000 and is based on individual qualifications and experience.
• Stock Options
• Medical, dental, and vision insurance
• Flexible spending account (FSA) and Health Savings Account (HSA)
• 401k, Short Term Disability, Long Term Disability, and Life Insurance
• 12 weeks of paid leave for all new parents + 2 weeks of transition time where you can work 20 hours/week and get paid your normal salary
• $50/month to go towards a benefit of your choosing that will improve your mental or physical health and more
• Flexible time off
• $1,000 stipend to set up your home office
• $50/month connectivity reimbursement
• And more…

Candidates from all backgrounds are encouraged to apply. We believe that solving America’s healthcare problem requires leveraging America’s greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.