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Engineering / Technology and IT
Associate Field Service Engineer Full Time
Job Duties/Responsibilities
- Provide technical support and advice to customers.
- Perform repair, preventative maintenance, and upgrades.
- Lead installation activities of Alcon products.
- Document services performed accurately.
- Promote and market Alcon services to customers.
- Communicate equipment problems and customer concerns.
- Manage expenses and perform duties within budget.
- Handle company assets accurately.
Requirements
- Associate degree in Electrical/Electronics/Networking/IT.
- Proficiency in networking and EHR/EMR systems.
- Understanding of cloud technology.
- Proven leadership and decision-making skills.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Experience with healthcare customer support.
- Experience working remotely in a customer-facing role.
- Proficient with Microsoft Office tools.
- Ability to lift tool kit.
- 2 years of relevant experience.
